We offer IT support in different levels
Based on our core business we provide after sales support trough following professional services:
- On site service
- Software support
- IT-infra support
- Replacement Devices
- Regular Maintanance
Depending on customer business profile and needs we agree on different SLA terms:
8/5 – 16/7 – 24/7 and 4 – 6 – 8 hours response or/and resolve times.
To ensure the hardware long life usability and minimize unexpected failures we do periodic cleaning and maintenance. To minimize the software usability downtime we systematically maintain business critical software modules and databaseS.
In order to provide fast discovery and quick resolve times we use monitoring and help desk service tools. Thanks to monitoring we can solve problem before it affects system performance and usability.
We analyse and review the service events results regular basis. Having categorized and aggregated information we filter the trends and based on that we can improve our service process and also make suggestions to our customers and business partners.