Service

We offer IT support in different levels

tugiteenus

Based on our core business we provide after sales support trough following professional services:

  • Helpdesk
  • On site service
  • Software support
  • IT-infra support
  • Replacement Devices
  • Regular Maintanance

Depending on customer business profile and needs we agree on different SLA terms:

8/516/724/7 and 468 hours response or/and resolve times.

PROACTIVE ACTIVITIES

To ensure the hardware long life usability and minimize unexpected failures we do periodic cleaning and maintenance. To minimize the software usability downtime we systematically maintain business critical software modules and databaseS.

OPERATIVE ACTIVITIES

In order to provide fast discovery and quick resolve times we use monitoring and help desk service tools. Thanks to monitoring we can solve problem before it affects system performance and usability.

IMPROVE SERVICE

We analyse and review the service events results regular basis. Having categorized and aggregated information we filter the trends and based on that we can improve our service process and also make suggestions to our customers and business partners.

Manual