Datalogic Smart Portal is an interactive self-service solution that combines a touchscreen, professional scanning, NFC technology, and multiple connectivity options in one compact device. The solution is designed to make everyday self-service interactions simpler and faster for users while providing businesses with a flexible way to digitalise a variety of service processes.
Smart Portal can be used in a variety of environments and for a wide range of tasks – from price checking and starting a self-shopping journey in retail to self-service check-in and providing digital information in hospitality and healthcare.
Retail: Smoother Self-Service Throughout the Shopping Journey
Smart Portal brings multiple stages of the customer journey together in one solution. For example, when entering a store, customers can scan their loyalty card or mobile app to activate a Joya™ device for self-shopping. An LED indicator provides immediate visual confirmation that the action has been completed successfully.
The same device can also be used to check product prices. By scanning a product, users can view pricing and other relevant product information retrieved from central systems. Smart Portal can also be used to scan and validate tickets and passes, helping to automate access and reduce the need for staff assistance.
The possibilities extend even further. Smart Portal can also support product comparisons, loyalty programmes, how-to content and product demonstrations, digital sales assistance, and requests for staff assistance.
Hotels and Services: Faster Reception and More Convenient Self-Service
Smart Portal can be used in hotels and a variety of service environments as a self-service reception point. Visitors can use it to check in independently, access information about bookings, schedules, and services, and use a range of digital services.
The solution helps move simpler and repetitive tasks to self-service, reduce queues and staff workload, and create a smoother experience for visitors.
Built-in microphones and speakers make it possible to provide users with additional assistance when needed and connect them with either a virtual or live staff member.
Healthcare: Faster Check-In and Easier Access to Information
In healthcare facilities, Smart Portal can support the patient journey from the moment of arrival. Patients can check in independently and access information related to appointments and services, reducing the need for staff assistance with routine administrative tasks.
Moving these tasks to self-service helps reduce the administrative workload for staff and allows them to focus more on patient care. Smart Portal can also support solutions related to prescription tracking and patient services.
The device is also designed with regular cleaning in mind. Smart Portal is resistant to a range of commonly used cleaning and disinfecting agents, supporting its use in environments where hygiene and continuous device availability are important.
Self-Service as Part of an Integrated Solution
Smart Portal creates new opportunities to automate a variety of service processes and move them to self-service. However, the device delivers its full value when integrated with a company’s existing software, systems, and business processes, supporting a seamless end-to-end customer journey.
Nixor helps identify the solution that best fits each company’s needs and brings devices, software, and integrations together into a seamlessly functioning whole. Solutions can be implemented either as a complete solution or step by step, based on the existing technology environment and the company’s needs.
Contact us and let’s find the right self-service solution for your business!